Shipping policy
Returns
Finland: Products purchased from the online store have a 14-day exchange
and return policy. If all items in the order are returned,
the original shipping cost will also be refunded.
A return fee of €6.90 will be deducted from the refund amount.
For uncollected shipments, we will withhold delivery and
return costs (€15.00) unless otherwise agreed.
International: The customer can return the order at
their own expense within 14 days from the date of receipt.
You can track the shipment using the tracking number
and will receive a notification via email and phone depending
on the delivery method.
Fee for uncollected package €30, unless otherwise agreed.
The original delivery fee will not be refunded.
Terms of Delivery
A binding sales agreement comes into force once the
order has been processed. The order confirmation
will be sent to the customer via email.
We reserve the right to change prices and order
and delivery terms on a per-order basis.
Delivery Method -Posti Pikkupaketti Ovelle: If no one is
present at the time of delivery, the package
will be left outside the front door of the apartment.
Note: The customer is responsible for the
shipment if the package is left outside the apartment.
The progress of the package can be tracked in the OmaPosti app.
The recipient will be notified either by SMS or in the OmaPosti app
when the postal carrier is en route with the package and when
the package has been delivered. Posti will take a photo of
packages left outside the door. This delivery method is
not available for orders over €300.
Other Delivery Methods
Kure is responsible for the contents of the shipment and will
compensate for goods lost or damaged during transport
until the customer has collected or received the order
(excluding Pikkupaketti Ovelle).
Customers under 18 years old can purchase products from
the online store only with the consent of a guardian.
The guardian's name, phone number, and email address
must be provided via email when placing the order.
